Welcome to the Support Center

To ensure efficient handling of your support requests and provide you with the best possible service, we operate through a dedicated support ticket system. Upon submission, each request is assigned a unique ticket number, allowing you to easily track its status and follow all responses online. For transparency and comprehensive reference, we maintain complete archives and a historical record of all your support requests. Please note that a valid email address is mandatory for ticket submission.

Our technical support is structured into specialized levels based on issue complexity: Tier 1 (T1) addresses basic and common incidents; Tier 2 (T2) handles more technical challenges that demand deeper expertise; and Tier 3 (T3) manages critical or specialized cases, often requiring intervention from senior experts or developers.